Fast Help Service

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Question Before Purchase
About BeloveGrace
Where is your company located?
Our main office is in Room B05, 1st Floor, Building 1, Shagang Market, HongKong.
Do you have any retail locations?
No. BeloveGrace is strictly an online retailer. To keep pricing fair and avoid storefront costs, we currently operate online only.
About Shipment
What are BeloveGrace shipping options?
We provide secure local and international shipping options. Time frames are stated in business days and do not include weekends.
  1. Standard — FREE
  2. Express — Super fast shipping
How long does it take for an order to be shipped?
Processing time varies by item. Some popular styles ship in 1–2 working days; engraved/customized or pre-sale orders may take 7–15 working days.
Does BeloveGrace ship worldwide?
Yes, we ship to most countries worldwide. Shipping time frames vary by destination.
How much does shipping cost?
Standard Shipping (8–13 working days): FREE. Express Shipping (4–6 working days): $24.95.
When will I receive my tracking number?
You'll receive a shipment confirmation email and tracking number within 24–48 hours after your order ships.
About Payment
What payment methods do you accept?
We accept Visa, American Express, Mastercard, Discover, Visa/Debit, and PayPal. If you need help, please send email to us: service@belovegrace.com.
Why is my card declined?
Cards may be declined due to expiration, insufficient funds, or bank security policies. Contact your bank or email service@belovegrace.com.
Is it safe to use my credit card on your website?
Yes. Card transactions are protected with standard SSL encryption and online security measures.
About Product
Are the stones real diamonds?
Most of our rings are made of 925 sterling silver and use lab-created sapphire stones selected for clarity and sparkle.
Is your jewelry nickel free?
Yes. Our products are 100% nickel-free.
About Wholesale
Can I have a wholesale price?
We offer wholesale pricing for orders over $500. Please email service@belovegrace.com.
Question After Purchase
About Order
Where is my order? Can I have a tracking number?
Once shipped, you'll receive tracking by email. If you need help, email service@belovegrace.com.
Can I change or cancel my order?
Yes — please email us first at service@belovegrace.com.
About Return / Refund
I ordered the wrong item / don't like it. Can I return it?
Yes. Please contact us after you receive the parcel. For buyer-side returns, $10 may be deducted for handling.
How soon will I receive my refund?
Once your return is received and inspected, approved refunds are typically issued to the original payment method within 4–8 business days.
Still Need Help?
Email us at service@belovegrace.com. We usually reply within 12 hours.